Frequently Asked Questions (FAQs)

🛍️ Ordering & Account Questions

How do I cancel my one-off order?

Due to the perishable nature of fresh flowers, we require advance notice to cancel an order. Please contact support@bdmintedlimited.com at least 48 hours prior to your scheduled dispatch date. Once your posy has been prepared or handed over to our courier, the order cannot be cancelled or refunded.

I'd like to change my delivery address or date. Is this possible?

Please contact us with your order details as early as possible. We are happy to amend delivery details if notified at least 48 hours before dispatch. Unfortunately, once the fulfillment process has begun, we are unable to make any changes. Please ensure all delivery information provided at checkout is accurate, as we cannot be held responsible for misdeliveries due to incorrect customer input.

How do I apply a discount or voucher code at checkout?

Simply enter your valid code in the 'discount code or gift card' field during the checkout process and click apply.

🚚 Delivery & Quality Questions

How are my flowers delivered?

We dispatch all orders via Royal Mail Tracked 24. While this is usually a next-day service, please note that delivery dates are estimates and not guaranteed. Occasionally, deliveries may take up to 2 days due to unforeseen courier network delays or adverse weather.

My order has not arrived.

If your order has not arrived within 2 days of your delivery date, please contact us at support@bdmintedlimited.com and we will investigate. Please ensure you have provided accurate delivery information at checkout and check your spam folder for any emails that may have been mistakenly marked as spam.

Tracking says 'delivered', but I haven't received it.

First, please double-check your property, designated safe spaces, and with your neighbours. If you still cannot locate it, contact us immediately. We cannot be held liable for stolen items once the courier has confirmed delivery to the correct address.

My posy arrived with quality issues or damage.

Fresh flowers are delicate! If your blooms arrive damaged in transit, please send clear photographs of both the flowers and the original packaging to support@bdmintedlimited.com within 48 hours of delivery. We will review your case swiftly and, where appropriate, issue a replacement or a proportional refund. We cannot accept liability for flowers that perish due to being left in letterboxes or outside for extended periods after delivery.

🗓️ Monthly Posy Subscription FAQs

Why choose the monthly subscription?

It's the perfect treat! You will receive a beautiful, seasonal letterbox posy each month, featuring changing colours and carefully selected stems throughout the year. (Note: Our posies are approximately 15cm tall, perfectly suited for small vases, jars, or mugs).

How does the subscription billing work?

By subscribing, you agree to an initial and recurring billing schedule. You will be automatically billed £18 per month on your scheduled date.

How do I pause or cancel my subscription?

You have full control. You can pause or cancel at any time via your customer subscription portal, or by emailing us. Crucial: To ensure you are not charged for the upcoming delivery, your cancellation request must be processed at least 3 full days (72 hours) before your next scheduled billing date (UK time).

What happens if I cancel late?

If you cancel after the 72-hour cutoff window, your next payment will still be processed, you will receive one final posy, and your cancellation will officially take effect in the following billing cycle.

My monthly subscription box has not arrived.

If your scheduled monthly box has not arrived by the 18th of the month, please contact support@bdmintedlimited.com and we will resolve this for you.