Refund Policy

Damaged, faulty, or incorrect orders

If your order arrives damaged, faulty, or not as described, please contact us as soon as possible with your order number and clear photos where helpful. We will put this right with a replacement, refund, or another fair resolution.

Perishable products (fresh flowers)

Fresh flowers are perishable. For quality and safety reasons, we cannot accept returns of delivered flowers once dispatch has completed, except where something is wrong with the order (for example damage in transit or a clear error on our part).

Cancellations before dispatch

If you need to cancel or change an order, contact us as early as you can. If your order has not yet been prepared or dispatched, we will cancel it and refund the payment using your original payment method where applicable.

Subscriptions

Rolling and fixed-term posy subscriptions renew automatically until you cancel. You may cancel at any time. To avoid being charged for the next billing cycle, cancel through your customer account (where available) or email us at least 3 full days before that billing date (UK time).

Cancellations received after that cut-off may still be charged for the next cycle if the payment has already been scheduled; we will fulfil that subscription delivery where payment has been taken. Pausing or skipping may be available depending on your checkout and account options.

If you believe a subscription charge was taken in error, email support@bdmintedlimited.com with your account or order details and we will investigate.

How refunds are paid

Approved refunds are returned to the original payment method where possible. Timescales can vary depending on your bank or card issuer.

Contact

For refund or order queries, email support@bdmintedlimited.com with your order number and a short description of the issue.